Return and refund policy

Return and Refund Policy – Velore Studio

At Velore Studio, we are committed to providing a pleasant, secure, and transparent shopping experience. However, we understand that a product may occasionally not meet expectations. For this reason, we offer the following return and refund options.

1. Return Period

You may request an exchange or a refund within 30 days of receiving your order.

To initiate a return or refund request, please contact us at support@ and include the following information:

  • Order number

  • Full name

  • Email address used for the order

  • Reason for the request

  • Preference for an exchange or refund

  • Photos of the product (if applicable)

Once your request is reviewed, our support team will provide further instructions, including the return address where applicable.

2. Conditions for Returns

To be eligible for a return, the product must:

  • Be unused and unwashed

  • Be in original condition

  • Be returned in its original packaging

  • Have all original tags intact

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Situations

Returns or refunds will not be accepted for the following reasons:

  • Incorrect sizing when the size guide was not consulted

  • Minor measurement differences (1–3 cm) due to manufacturing

  • Damage caused after delivery

  • Subjective dissatisfaction related to style, color, or fabric

  • Delivery delays (delivery times are estimates and not guaranteed)

4. Return Shipping

  • Return shipping costs are the responsibility of the customer

  • A trackable shipping method must be used

  • The tracking number must be emailed to support@

Without valid tracking information, we cannot guarantee a refund.

5. Shipping Origin

Our products are shipped directly from our international logistics centers.
This allows us to offer a wider product selection, exclusive collections, and competitive pricing.

6. Alternative Solutions

We understand that international return shipping costs may be high. In certain cases, our support team may offer alternative solutions (such as partial refunds or reshipments) without requiring the product to be physically returned. Please contact us to discuss the most suitable option.

7. Exchanges

You may request an exchange for a different size or model. Once the original item has been received and inspected, the replacement product will be shipped.

8. Refunds

If a refund is approved due to a defect or error, it will be processed within 14 business days after the returned item has been received and inspected. Refunds are issued using the original payment method.

Thank you for your trust in Velore Studio.
Our goal is to provide clear, accessible, and reliable customer service. If you have any questions, please do not hesitate to contact us.

Velore Studio